International Love Match provides bespoke, confidential matchmaking and relationship advisory services designed around each client’s individual relationship goals, values, preferences, lifestyle, and search criteria.
Every private engagement requires the commitment of a dedicated matchmaking team and the allocation of professional time, personalized search resources, private network access, candidate sourcing, pre-screening and vetting, strategic consultation, introduction coordination, and ongoing professional support.
Because these resources and professional capacity are committed specifically to each client from the commencement of an engagement, the following Refund & Cancellation Policy applies.
1. Non-Refundable Fees and Retainers
Except where otherwise expressly required by applicable law or specifically provided in a signed Client Agreement, all fees and retainers paid to International Love Match are non-refundable and non-transferable once services have commenced.
This policy applies to private matchmaking programs, personalized searches, memberships, matchmaking interviews, consultations, profile development, screening and verification services, professional advisory services, success or relationship continuation fees, and other services purchased from International Love Match.
Upon commencement of an engagement, International Love Match begins reserving and deploying professional resources specifically for the client. These may include the work of a dedicated matchmaking team, development of a personalized search strategy, private network research and outreach, candidate sourcing, pre-screening and vetting, profile evaluation, strategic consultation, introduction coordination, communication with prospective matches and professional partners, and administrative support.
Fees are therefore paid for the professional expertise, search effort, resources, services, and capacity committed to the client. Fees are not contingent upon achieving a particular dating, relationship, engagement, or marriage outcome.
2. Professional Matchmaking Services and No Guarantee of Outcome
International Love Match undertakes to provide the professional matchmaking and related services expressly described in the applicable Client Agreement.
Our role is to conduct a personalized search, identify and evaluate potential matches, conduct the agreed level of pre-screening and vetting, facilitate appropriate introductions, and professionally manage the matchmaking process within the scope of the client’s engagement.
Matchmaking necessarily involves independent individuals, each of whom retains complete freedom of choice regarding whether to accept an introduction, communicate, meet, date, continue a relationship, or pursue exclusivity.
International Love Match therefore cannot and does not guarantee mutual attraction, personal chemistry, acceptance of any particular introduction, exclusivity, engagement, marriage, cohabitation, or any other specific relationship outcome.
A prospective match declining an introduction, lack of mutual chemistry, changing personal circumstances, discontinuation of communication, the conclusion of a dating relationship, or an introduction that does not develop into a long-term relationship does not constitute non-performance by International Love Match and does not create a right to a refund.
Any specific commitment regarding the scope or number of introductions is governed exclusively by the applicable Client Agreement.
3. Our Commitment to the Client
International Love Match is committed to providing each client with a professional, discreet, personalized, and good-faith matchmaking service consistent with the scope of the applicable Client Agreement.
Our professional commitment includes:
- a personalized search strategy based on the client’s agreed relationship goals, values, preferences, lifestyle, and search criteria;
- professional candidate sourcing through our private network, professional relationships, partner network, and other appropriate search channels;
- pre-screening and vetting consistent with the level of service included in the client’s engagement;
- thoughtful evaluation of potential compatibility rather than volume-based or automated matching;
- confidentiality and appropriate discretion throughout the matchmaking process;
- professional coordination of introductions and communication with prospective matches;
- ongoing guidance and matchmaking support as provided in the applicable Client Agreement.
International Love Match will use professional judgment and reasonable matchmaking efforts in performing the agreed services. No prospective match can be guaranteed to satisfy every stated preference or criterion.
If a client believes that a material component of the agreed professional service has not been provided, the client should notify International Love Match in writing so that the matter can be reviewed and appropriately addressed under the Client Agreement.
A service concern, dissatisfaction with a prospective match, or disagreement with professional matchmaking judgment does not by itself create a right to cancellation or refund.
4. Candidate Independence and Availability
Prospective matches are independent individuals and are not employees, agents, representatives, or controlled parties of International Love Match.
International Love Match cannot require any prospective match to accept an introduction, participate in a video call or date, disclose information beyond what the individual has agreed to disclose, continue communication, travel, relocate, enter an exclusive relationship, or pursue any particular relationship outcome.
Candidate availability, interest, preferences, location, personal circumstances, and relationship status may change at any time during a search.
If a prospective match withdraws before an introduction is completed, the treatment of that proposed introduction will be determined in accordance with the applicable Client Agreement.
The professional obligation of International Love Match is to perform the agreed matchmaking services. It is not an obligation to control the personal decisions, feelings, conduct, or circumstances of independent third parties.
5. Temporary Holds
International Love Match recognizes that significant personal circumstances may occasionally require a client to temporarily pause an active matchmaking engagement.
A client may request a temporary hold due to significant personal circumstances, health matters, extended travel, substantial professional obligations, or the development of an exclusive relationship.
Eligibility for a hold, its permitted duration, and its effect on the term of the engagement are governed by the applicable Client Agreement.
A temporary hold is not a cancellation of the engagement and does not create, extend, or imply a right to a cash refund.
6. Consultations, Individual Services, and Third-Party Expenses
Fees for consultations, matchmaking interviews, strategy sessions, profile development, video consultations, assessments, and other separately purchased professional services are non-refundable once the applicable service has been scheduled, commenced, or performed, except where otherwise required by applicable law.
Third-party expenses incurred specifically in connection with a client’s engagement, including identity verification, background screening, translation, investigative services, legal services, specialized assessments, travel-related arrangements, or other external professional or administrative services, are non-refundable once incurred.
7. Client Responsibilities and Termination for Cause
Professional matchmaking requires honesty, reasonable cooperation, respectful communication, confidentiality, and appropriate conduct from all participants.
International Love Match reserves the right to suspend or terminate an engagement if a client materially breaches the Client Agreement or engages in conduct that compromises the safety, confidentiality, integrity, legal compliance, or professional standards of the matchmaking process.
Grounds for suspension or termination may include:
- providing materially false, fraudulent, or misleading information;
- materially misrepresenting identity, age, marital or relationship status, background, intentions, or other information relevant to the matchmaking process;
- threatening, abusive, harassing, discriminatory, sexually inappropriate, fraudulent, or otherwise harmful conduct toward a prospective match, International Love Match team member, or professional partner;
- materially violating confidentiality or privacy obligations;
- unauthorized use, distribution, publication, or disclosure of confidential candidate information;
- repeated failure to provide reasonable communication, cooperation, or availability necessary for International Love Match to perform the agreed services;
- conduct creating a legitimate safety, reputational, ethical, or legal concern.
If services are suspended or terminated for cause, fees previously paid remain non-refundable to the fullest extent permitted by applicable law and the applicable Client Agreement.
8. Rights Required by Applicable Law
Nothing in this Policy is intended to waive, restrict, or eliminate any cancellation, rescission, refund, or other consumer right that cannot lawfully be waived.
Where applicable law provides a mandatory cancellation or refund right, International Love Match will comply with that requirement to the extent that it applies to the particular client, transaction, agreement, and services involved.
Except for such mandatory legal rights or an express provision contained in the applicable Client Agreement, payments remain subject to the non-refundable terms of this Policy.
9. Client Agreement and Order of Precedence
This Policy establishes the general Refund & Cancellation Policy of International Love Match.
Because International Love Match provides bespoke matchmaking services, each client engagement may have individually defined search parameters, service periods, introduction commitments, hold provisions, fees, and other engagement-specific terms. These terms are established in the applicable signed Client Agreement.
If this Policy and a signed Client Agreement address the same matter differently, the signed Client Agreement will control with respect to that client’s engagement, except where mandatory applicable law requires otherwise.
Marketing materials, website content, social media, verbal discussions, emails, text messages, or other informal communications do not amend or supersede a signed Client Agreement unless a modification is expressly agreed to in writing by International Love Match and the Client.
10. Client Acknowledgment
By purchasing services from International Love Match and entering into the applicable Client Agreement, the client acknowledges and accepts the bespoke nature of professional matchmaking services and the applicable non-refundable fee and retainer provisions described in this Policy.
The client further acknowledges that International Love Match provides professional expertise, a dedicated matchmaking team, personalized search, private network sourcing, pre-screening and vetting, introduction coordination, confidentiality, and professional matchmaking support, but cannot guarantee or control the decisions, attraction, feelings, conduct, availability, or relationship choices of another individual.
International Love Match is retained to perform a professional matchmaking process, not to guarantee a particular personal or relationship outcome.
